Return & Refund Policy
“At Filastr, your cooking journey matters to us. If a piece from our collection doesn’t bring joy or precision to your kitchen, we’re dedicated to helping you find the perfect fit. Your satisfaction is always at the heart of what we do.”
30-Day Return Window
We offer a 30-day return window. You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging.
How to Start a Return
To start a return, please reach out to us directly. You can contact our team via:
Email: info@filastr.com
Once your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
- Once we receive and inspect your return, we will let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 7 to 10 business days for your bank or credit card company to process and post the refund.
Marketplace Purchases
“Please note that if you purchased a Filastr product through an authorized third-party marketplace (such as Amazon, eBay, or Walmart), your purchase is governed by that platform’s specific return and refund policy. To initiate a return, please follow the steps outlined directly on the respective marketplace account, as we are unable to process third-party returns directly through filastr.com.”
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Shipping Costs
At Filastr, fairness is at the heart of our return policy:
In Case of Our Error (Defective/Incorrect Items): We cover 100% of the return shipping costs by sending you a pre-paid label right away.
In Case of Choice (Change of Mind/Size): Return shipping expenses are covered by the customer. We recommend choosing a tracked shipping method to guarantee the package reaches our facility securely.
Contact Us
For questions or assistance with returns, reach out to us:
Filastr
+1 (307) 855 1582
info@filastr.com